Returns

  • All items must be returned within 30 days for a refund. NO EXCEPTIONS.
  • All items must be returned in original containers.
  • NO ITEM WILL BE ACCEPTED FOR RETURN THAT HAS OBVIOUS SIGNS OF BEING WORN OR TAMPERED WITH. (IE: stones exchanged, sized by a jeweler, broken or scratched stones.)
  • Items must be in original, new/unworn condition. Contact us immediately if you find an item not fitting properly or otherwise needing to be exchanged or returned.
  • Please be aware that exchanges may NOT be available for sizing issues on rings. It will depend on if we have another band in the correct size in stock, or can make/order one. As most items are one of a kind (OOAK) and/or limited production this may not be possible.
  • Please include reason for return with item.
  • Return items postage paid and insured. Double L Originals will not accept COD’S. Lost return items are the responsibility of the customer.
  • No refund will be made for processing or shipping fees.
  • After 30 days NO WARRANTY IS EXPRESSED OR IMPLIED.
  • Company must be notified, within 14 days, if there is a problem with items received.
  • Items returned after 30 days will be subject to a restocking fee. Items may not be accepted after 30 days without previous contact with the company.
  • Special orders, discounted and discontinued items are NON-REFUNDABLE and not able to be returned.